Sometimes tourists are complaining that they did not have time to visit the city. Often this is a purely subjective feeling. In fact, tours are held at a fast pace (in the main, usually have three or four hours), but ideally guide to make sure that tourists do not feel rushed. Its mission - to have time to call in all cities, go to all museums. \u0026quot;We never lay in a program of what we can not fulfill. The purpose of accompanying - the right accents, to tell you that the best view in the first place. For example, in Berlin, you can go to the Pergamon Museum and the zoo, but then you do not enough time for shopping, \u0026quot;- observes M. Fomintsev. Theoretically, the right to change the program guide at the request of the group: for example, if all together do not want to go to one museum, and wish to visit the other. \u0026quot;This is quite realistic, provided that all the tourists give their consent (including a little extra) and it will not affect the future program. If even one person out of the bus refused to accompany the return to the original plan,\u0026quot; - says A. Astakhov .
Some travelers have expressed dissatisfaction with the fact that the guide does not make them free time. But this is not part of his duties, and can not be simultaneously entertained 40 people who were scattered in different directions. Task manager - the right to instruct, to tell where to find a particular object, mark it on the map. Actually, according to organizers of the bus trips, the current tourists for the most part people are very independent. Many bus services three or four times a year, and pre-prepared, two or three hours of free time is used very productively. But there are also some people who do not know a foreign language and lost in an unfamiliar country. Maintainer must recognize such \u0026quot;weak\u0026quot; tourists and give them more attention, support them.
Some guides sin that impose group \u0026quot;other than shops, since they receive from their owners commission. Theoretically, no one is forcing tourists to shop, but as a rule, all go - for the company. \u0026quot;Guide is obliged to provide truthful information, the client should have a choice. If sightseeing tour, he can not turn into a trip to the shops, advantageous for the guide,\u0026quot; - commented D. Fomintsev. Sometimes travelers complain that, although the guide led them along the way cafe, they taste good fed. Although such complaints are usually unfounded: each attendant and the driver knows the place on the track, where fast and cheap enough to feed the whole group.
The city manager usually recommends several cafes to choose from - with local dishes, fast-foods, Chinese food. It happens that people are going somewhere on the advice of the guide and \u0026quot;not rasprobovat\u0026quot; national cuisine, blame him. Sometimes it comes to humor. For example, one group of tourists arrived in the Italian hotel where they were treated Pasta aldente \u0026quot;, in other words, a bit undercooked - this, in the opinion of the Italians, and is the most gusto. After dinner, guests came to escort and unanimously declared: \u0026quot;You tell them that they next time dovarili pasta ...\u0026quot;
In each group there are fans of late, because of which had to delay departure. Someone can not count the time, someone deliberately delayed in the city of his dreams. Arrived, waiting for tourists from 20 to 40 minutes. Sometimes more, but it is better not to risk: if you are behind the bus before long journeys, it is necessary to search group (each yields a routing list with addresses and phone numbers of hotels) - similar to a game of catch-up will cost 100-300 euro. Rarely, but it happens this way: Russia\u0026#39;s citizens, no longer love the smoke of the fatherland, decides to emigrate illegally, and runs away with things. In this case, is the accompanying statement to the police and reported to the embassy: if the fugitive is found, the Schengen area, it will no longer be allowed.
As you can see, many of the complexities involved in the road, in fact, the problems are not. The main thing - to know their rights and to respect the rules of conduct on the bus and at bus stops. Ethical and visionary companies who value their reputation and regular clients are always trying to enter the position of tourists. \u0026quot;Claims of the customer - a gift for the firm. Once you have decided to issue a tourist (for example, was two tickets for one seat on the bus or depressurize and fogged glass) - this is your client and all his friends too are yours. Man talk about a well-organized visit relatives, friends, neighbors, and some of them will certainly refer to the agency \u0026quot;- confident M. Fomintsev.
Equitable claims to speak in the event that the organizers failed to comply with the program, did not provide all of the declared services. If this plan is not to find fault with anything, we should not squander our powers of observation to find hidden pitfalls and injustices, and energy - to conflicts over trifles. See their eyes wide open on the sides and enjoy the ride.